As an organization, your goal is to achieve as many Positive Memorable Experiences as possible. When you are able to provide this experience, it is good for retaining customers, it is good for potentially growing business relationships, and it is good for potentially motivating customers to refer others to you, which can grow your business.

Who Can Benefit?

• Sales and service representatives.
• All people that deal with your customers.
• Anyone who has internal and external customer contact.

STAR Service is a new, powerful, half-day program designed to address the opportunity to improve customer experiences. Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process™, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success.

Administrative Kit

• Administrator’s Guide that provides all information necessary to administer the course with agendas and instructions.
• Slides and PowerPoint CD.
• DVD of customer service neutral and positive scenarios.

Participant Material Includes

• Workbook containing information to be learned and exercises to reinforce and transfer that learning.
• Memory Jogger Card (includes STAR Service Process ™ on one side and the STAR Service Process ™ with Communication Skills on the other).