Providing Performance Feedback
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Impact
Managers and team leaders will be able to:
Base assessments on facts and behavior.
Assess performance.
Use positive feedback to motivate team members.
Gain team member participation in assessment.
Gain team member agreement with the assessment.
Gain team member commitment to the change needed to improve performance. |
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| We all want to know how we’re doing. Even though we constantly self-evaluate our performance, we really can’t improve at our job unless someone else takes the time to point out the strengths and weaknesses in our work. Because they are fully aware of the performance level required of their team members, managers have the responsibility to put in place a process that will help improve performance and maintain good team relations. |
Delivery Options
Classroom (4 hrs)
Online (1½ - 2 hrs)
Blended |
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For the performance feedback process to work successfully, it must be collaborative. If it is, both parties in a session will see the situation from the same point of view and agree on what needs improvement. The final step will be mutual commitment to the agreed-upon change. Properly implemented, the performance feedback process leaves no bad feelings generated or experienced on either side of the discussion.
Our experience has proven that this fair and fact-based collaborative model for feedback sessions is the best way to lower the pain and improve the gain from a challenging but important part of every manager’s role. Because Providing Performance Feedback is collaborative, team members intuitively agree to the process and give their full commitment to its success. The management skill level of first-line managers affects team-member retention, overall productivity, and even profitability. The relationship between team leader and team member is critical to the success of an organization. Agreement on what’s working and what’s not, followed by consensus on improvements needed, and the commitment required to implement them are all important parts of that relationship.
Providing Performance Feedback (PPF) provides the tools required to adjust individual performance. With its focus on logical processes and reasonable commitments, PPF can help even experienced managers evaluate and improve performance more effectively. Using the PPF process with their team members, managers demonstrate their commitment to an open and consistent performance improvement process. |
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| Program Description |
| Providing Performance Feedback helps managers learn a systematic, fact-based approach to performance improvement through quality feedback. Throughout the workshop, they will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job. The 4-5 hour workshop is designed for 6-18 participants. |
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| Course Materials |
Facilitator Guide
- Complete instructions on how to conduct the workshop.
- Explanatory text for the trainer, sample trainer narrative, transcripts of video segments, and facilitation notes.
- Facilitator Resource CD-Rom containing PowerPoint presentation, additional resources, and reproducible pages from the facilitator guide as well as entire participant workbook.
Participant Workbook
- Exercises, forms, skill practice aids, and a video synopsis.
- Job Aids section with tools and resources for applying the skills learned in the workshop.
- Memory Jogger Card providing a handy reminder of the workshop’s skill points.
Video
- Introduction followed by a scenario displaying positive use of the three skill points discussed in the program.
- Video segments focusing on modeling positive behaviors for skill practices.
- Scenarios in both office and industrial settings.
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Pricing Information
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| Providing Performance Feedback Online Course |
$49.00 |
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| Providing Performance Feedback Participant Workbook |
$49.00 |
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| Providing Performance Feedback Blended Learning |
$65.00 |
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| Providing Performance Feedback Facilitator Guide |
$400.00 |
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| 888-439-6070 Toll Free, 913-268-6070 KC Direct, 913-268-8068 FAX, E-Mail:srg@trainingresources.com |
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| Copyright © 1996 - 2012 Switzer Resource Group, Inc. All rights reserved. |
| DiSC® is a registered trademark of Inscape Publishing, Inc. |
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